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The Healthy Pets Club was designed to help you manage essential preventative health care such as year-round protection against parasites and disease. Your membership offers you the reassurance that the key check-ups, vaccination boosters and flea and wormers needed throughout the year are covered, and with great savings compared to prices paid by non-members.

We are constantly reviewing the benefits included to ensure they match the needs of our clients, and that membership offers services and discounts that are most useful to you.

Please take a look at our Healthy Pet Club brochure attached below.

Terms and Conditions

Terms and conditions of Healthy Pets Club
When taking out a Healthy Pets Club you are accepting these terms and conditions. It is important to
read them carefully, and please ask a member of staff if you have any queries.
The Healthy Pets Club is a rolling annual preventative healthcare programme. The Healthy Pet Club is
not an insurance policy.

  1. Your subscription constitutes an agreement between you and Macqueen Veterinary Centre.
    Membership and benefits are not transferable to another practice.
  2. Healthy pets Club members will receive discounted products and services during the course
    of their membership including, but not limited to, vaccines and flea / worming / tick
    treatments and a full health check with one of our vets. Full details of what is included are
    available from the practice.
    10% discount on services and products excludes external referrals and services, including but
    not limited to Ophthalmology, Cardiology, Physiotherapy and some external laboratory fees.
  3. When you take out your subscription, Easy Direct Debit (Macqueen Veterinary Centre) will
    collect your first month’s payment Direct Debit on the selected date requested, alternatively
    4 working days if no date is selected. Subsequent payments will be collected via monthly
    Direct Debit.
  4. We use Easy Direct Debits Limited to collect Direct Debits on our behalf, and your bank
    statements will show a payment to Easy Direct Debits. For the avoidance of doubt, your
    agreement is with Macqueen Veterinary Centre. Easy Direct Debits Limited merely provide
    support to the practice, which includes transferring your payments.
  5. The monthly subscription fee for your pet will be determined by its species and adult weight.
  6. Of course, your pet can still receive treatment outside the scope of your membership and
    this will be charged in accordance with the practice’s normal fees, terms and conditions.
  7. These terms and conditions should be read in conjunction with any additional information
    including, but not limited to, literature provided by the practice detailing what is included in
    your membership. That literature forms part of these terms and conditions.
  8. Your responsibilities – you are responsible for following our vets’ and nurses’ guidance, and
    for ensuring you apply / administer your pet’s treatment to ensure they remain free of
    parasites. We will need to see your pet at regular intervals so that we can check their health
    and renew their prescription.
  9. Membership for each pet will renew automatically on the anniversary of the date that your
    pet’s subscription began, unless your vet advises that there should be a change in your pet’s
    treatment.
  10. We will tell you in advance, in writing, if there is to be a change in membership fees on your
    renewal date. We will always give you at least 30 days’ notice of any change in fees as a
    result of our annual review.
  11. In between our annual fees review, your pet’s monthly fees may also change as your pet’s
    weight changes. A change in fees due to a change in weight will take effect as soon as is
    reasonably practical. This applies to both increases and decreases in weight.
  12. Failed Direct Debit payments, e.g. because of a lack of available funds, cause a significant
    increase in administration costs for the practice. We do not charge for this service but will
    inform you in writing if this is to change. Three failed payments will result in your plan being
    cancelled.
  13. After a failed Direct Debit payment, we will re-present our payment request to your bank
    after 3-5 working days.
  14. If the second payment request also fails, . We will make a third and final payment request to
    your bank after a further 3-5 working days. If this payment request is unsuccessful your
    subscription will be cancelled automatically and your pet will no longer receive the
    associated benefits or any discounts which have been applied.
  15. If your subscription is cancelled automatically because of failed direct debits, your account
    will be reviewed and you will be charged the full price of any products or services received
    during the course of your subscription, minus any subscription payments received to date.
  16. If your account has regular monthly missed payments, or more than once cancelled
    agreement we reserve the right to refuse rejoining or cancelling the plan altogether. Ending
    our agreement / cancelling your membership:
  • You may cancel your membership on your anniversary date (which is the anniversary of the
    date you joined) by giving us not less than two weeks’ notice.
  • If you cancel your membership before your anniversary date, we will review your account
    and, where applicable, charge you retrospectively the full price of any products and services
    received during the course of your membership, minus any membership fees received to
    date.
  • We may end our agreement by giving you written notice as outlined below.
  1. Unpaid bills relating to your subscription fees or medicines dispensed will be handled in
    accordance with our standard terms and conditions (available on request) and may be
    referred to a third-party debt collection agency.
  2. Notice:
  • With regard to this agreement, either party wishing to give notice to the other should do so
    in writing.
  • ‘In writing’ includes emails, letters sent by post, or delivered by hand.
  • When we write to you by post, we will use the address most recently provided.
  • If you wish to write to us, please use the email address [email protected] or send
    letters to Practice Administrator, Macqueen Veterinary Centre, 1 Waller Road, Hopton Park
    Industrial Estate, Devizes SN10 2GH.
  1. How we use your information;
    Easy Direct Debits Limited and Macqueen Veterinary Centre will hold and use your personal
    data (as defined by UK data protection laws) for the purpose of administering your
    subscription.
  2. Both Macqueen Veterinary and Easy Direct Debits Ltd may record and monitor inbound and
    outbound telephone calls for training purposes. These calls may also be referred to in
    relation to any future queries.
  3. We will take all reasonable precautions to ensure the security of your data. Your data will not
    be shared with anyone else unless there is a legal requirement for us to do so.
  4. You have the right to see your personal data. If you have any queries about the data we hold,
    or how we use it, please write to either Macqueen Veterinary Centre, 1 Waller Road, Hopton
    Park Industrial Estate, Devizes SN10 2GH or Easy Direct Debits Limited, 99 Holdenhurst Road,
    Bournemouth BH8 8DY.
    Easy Direct Debits Limited is a company registered in England and Wales with company
    number 09633942 whose registered office is at Ebenezer House, 5a Poole Road,
    Bournemouth, BH2 5QJ